Key success factors for a "best practice" CREM

Consistent space management ensures sustainable space and property development and includes a comprehensive analysis of options for using operational space. The development of innovative usage concepts and the setting of target figures for space utilization and costs have to take all strategic, economic, and environmental aspects into account and consider the needs of customers and employees.

Effective and efficient structures and processes do not only ensure a smooth performance of the internal CREM organization but also harmonize the interfaces to users and external service providers. While it is important from an organizational perspective to determine the appropriate governance structure for the central property unit, CREM business processes have to be streamlined between the opposed contexts of costs, quality and time.

Optimized Vender Management is the result of a regular, systematic review, analysis and adjustment of agreements with external service providers. Additional to an efficient contract management, it also includes the regular examination of outsourcing levels. Moreover the question has to be answered, to what extent certain management tasks can be transferred to a third party without jeopardizing company standards.

A continuous improvement process helps to assure sustainable state of the art CREM structures. It´s implementation requires that the new structures and processes are continuously stabilized and further optimized in detail by the responsible process teams. Thus it is ensured that the quantitative goals derived from internal and external benchmarking are achieved and lasting increase in quality and value contribution of the services is rendered.